*For EU Customers: to exercise your right of withdrawal, click here. | To learn more, read the Right of Withdrawal below.
At Fahrney’s Pens, your satisfaction is important to us. We take pride in the quality of our writing instruments and want you to shop with confidence. — If something isn’t right, we’re here to help.
We gladly accept returns of eligible items purchased on fahrneyspens.com or at our Washington, DC retail store within 30 days of delivery or purchase, subject to the return guidelines below.
To qualify for a return, items should include all original packaging, accessories, manuals, and documentation whenever possible.
If you've changed your mind or no longer need your purchase, unused items in their original condition may be returned. Some exclusions apply. Please see Non-Returnable Items below for details.
Eligible returns may be issued as:
If you received the wrong item or believe your product has a manufacturing defect, please submit a return request through our Customer Portal.
Once reviewed, we'll provide return instructions and, when applicable, a prepaid return shipping label. After inspection, we'll determine the appropriate resolution, which may include a replacement, repair, exchange, or refund.
We understand that trying a pen, specifically fountain pens, is often part of the ownership experience.
Fountain pens that have been inked may still be eligible for return; however, because they require inspection, cleaning, testing, and restoration before they can be considered for resale, an approved return may be subject to a restocking fee.
The applicable fee, if any, will be determined after the pen has been received and inspected. Pens showing excessive wear, damage, modification, or misuse may not be eligible for return.
Issues that occur during shipment are handled separately from standard returns.
Customers who purchased Checkout+ with Package Protection may submit a claim through the Customer Portal for expedited review.
Orders without Package Protection may still be reviewed on a case-by-case basis; however, approval is not guaranteed and will depend on the circumstances of the shipment.
The following items are not eligible for return:
Personalized items are made specifically for your order and cannot be returned.
If you need to cancel a personalized order, please contact Customer Service as soon as possible. While there may be a brief window before production begins, cancellation cannot be guaranteed. To request a cancellation, please contact Fahrney’s Customer Service by replying to your order confirmation email or by calling us at 1-800-624-7367.
All returns must be initiated through our Customer Return Portal:
Once approved, you'll receive return instructions.
Once your return has been received and processed, you may receive:
Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.
To exercise your right of withdrawal, click here
Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.
We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.
This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.
To help ensure a smooth return process:
Fahrney's Pens assumes responsibility for returned merchandise once it has been received at our facility. Until then, the customer is responsible for the returned package, including any loss or damage during transit.
If your purchase is no longer eligible for return, it may still be covered under the manufacturer's warranty.
Warranty coverage varies by brand and is typically handled directly by the manufacturer unless otherwise noted. Please refer to our Warranty Information page for brand-specific details and instructions.
Returns are typically processed within 3–5 business days after they are received and inspected. Approved refunds may take up to 5 additional business days to appear on your original payment method, depending on your financial institution.
You'll receive an email confirmation once your refund has been processed.
If a return is approved with a restocking fee or condition adjustment, the applicable deduction will be reflected in your final refund and communicated during the return process.
Please email custserv@fahrneypens.com or call 1-800-624-7367 with any additional questions.
Nearly a century of trusted customer care
Free U.S. shipping on all orders over $75
at the Willard InterContinental Hotel
Our newly improved shopping experience is now live, and we’re continuing to enhance it as part of an ongoing commitment to elevate the site.
You may notice a limited selection of brands, and some items with limited product details. Our team is actively updating listings and carefully curating collections.
We appreciate your patience and support.
Your cart is currently empty.
Perhaps it’s time to add something worth writing with in here.
